Privacy Policy

1. Introduction

Dispatchify Technologies LLC ("Dispatchify," "we," "us," or "our") operates the Dispatchify platform, a national marketplace connecting businesses and individuals seeking security services ("Clients" or "Opportunity Submitters") with licensed security service providers ("Providers"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

2. Data Controller and Responsibility

2.1 Dispatchify as Data Controller

Dispatchify Technologies LLC is the data controller for personal information collected through the Platform. We determine the purposes and means of processing your personal data in connection with our services.

2.2 Providers as Independent Controllers

When Providers unlock an opportunity and receive Client contact information, they become independent data controllers with respect to that information. Dispatchify is not responsible for how Providers use, store, or protect the personal information they receive through the Platform. Each Provider is independently responsible for their own compliance with applicable privacy laws when contacting and engaging with Clients.

2.3 Clients Should Review Provider Practices

We encourage Clients to ask Providers about their privacy practices before engaging their services. Dispatchify has no control over and assumes no responsibility for the privacy practices of Providers.

3. Information We Collect

3.1 Information from Opportunity Submitters (Clients)

When you submit an opportunity requesting security services, we collect:

  • Full name
  • Company or business name (if applicable)
  • Phone number
  • Email address
  • Location and zip code
  • Service needs and requirements
  • Timeframe and schedule preferences

3.2 Information from Security Providers

When you register as a Provider, we collect:

  • Full name and contact information
  • Company name and business address
  • Private Patrol Operator (PPO) license number
  • Proof of insurance documentation
  • Payment information (processed by Stripe)
  • Account credentials

3.3 Information Collected Automatically

When you use the Platform, we automatically collect:

  • Device information (type, operating system, unique identifiers)
  • IP address and general location data
  • Browser type and settings
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Referring URLs and exit pages

4. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve the Platform
  • Connect Clients with qualified security Providers
  • Process transactions and manage token purchases
  • Verify Provider credentials (PPO license and insurance)
  • Communicate with you about your account and our services
  • Investigate and resolve disputes, including fraudulent opportunity claims
  • Enforce our Terms of Service and protect against misuse
  • Comply with legal obligations
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address fraud, security issues, and technical problems
  • Personalize your experience on the Platform

5. Cookies, Tracking Technologies, and Session Recording

5.1 Cookies

We use cookies and similar tracking technologies to collect and store information about your use of the Platform. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Authenticate your identity and keep you logged in
  • Analyze how the Platform is used
  • Deliver relevant content and features
  • Measure the effectiveness of our communications

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

5.2 Analytics Tools

We use Google Analytics and similar tools to understand how users interact with the Platform. These tools collect information such as how often you visit, what pages you view, and what other sites you visited before coming to the Platform. We use this information to improve the Platform and your experience.

5.3 Session Recording and Behavioral Analytics

We may use session recording and behavioral analytics tools to understand how users interact with the Platform. These tools may record:

  • Mouse movements and clicks
  • Scroll behavior
  • Keystrokes (excluding sensitive fields like passwords and payment information)
  • Page interactions and navigation patterns

This information helps us identify usability issues, improve the user experience, and troubleshoot technical problems. Session recordings are anonymized or pseudonymized where possible and are not used to identify individual users for marketing purposes.

6. Advertising, Retargeting, and Cross-Device Tracking

6.1 Targeted Advertising

We may use third-party advertising networks and platforms (such as Google Ads, Meta/Facebook Ads, and LinkedIn) to deliver targeted advertisements to you on other websites and platforms. These services may use cookies, pixel tags, and similar technologies to collect information about your activities on the Platform and other websites to provide you with advertising based on your interests.

6.2 Retargeting

If you visit the Platform but do not complete a desired action (such as submitting an opportunity or creating a Provider account), we may use retargeting technologies to display Dispatchify advertisements to you on other websites and platforms you visit.

6.3 Hashed Identifiers and Audience Matching

We may share hashed (encrypted) versions of your email address or other identifiers with advertising platforms to create custom audiences or find similar potential users. This allows us to reach people who may be interested in our services. The hashing process is designed to protect your actual email address from being disclosed.

6.4 Cross-Device Tracking

We and our advertising partners may use cross-device tracking to recognize you across multiple devices (such as your phone, tablet, and computer) to provide a consistent advertising experience and to understand how you interact with the Platform across devices.

6.5 Opting Out of Targeted Advertising

You can opt out of targeted advertising by:

  • Adjusting your device settings to limit ad tracking
  • Using browser extensions that block tracking
  • Visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices
  • Visiting the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices
  • Adjusting your preferences in the settings of individual advertising platforms (Google, Meta, etc.)

Please note that opting out does not mean you will stop seeing advertisements; rather, the advertisements you see may be less relevant to your interests.

7. How We Share Your Information

7.1 Opportunity Information Shared with Providers

When a Provider unlocks an opportunity using tokens, they receive access to the Client's contact information, including name, company, phone number, email address, location, and service requirements. By submitting an opportunity, Clients consent to this disclosure. Once a Provider receives this information, they become an independent data controller and Dispatchify is not responsible for how they use or protect that data.

7.2 Service Providers

We share information with third-party service providers who assist us in operating the Platform:

  • Stripe: Payment processing for token purchases and subscriptions
  • Google Analytics: Website and app analytics
  • Cloud hosting providers: Data storage and infrastructure
  • Session recording tools: User experience analysis
  • Advertising platforms: Targeted advertising and retargeting
  • Email service providers: Transactional and marketing communications

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

7.3 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes disclosure to:

  • Courts and tribunals, in response to subpoenas or court orders
  • Federal, state, and local law enforcement agencies
  • Regulatory agencies and licensing boards
  • Tax authorities, as required for tax compliance
  • Other government agencies, as required by applicable law

We may also disclose information when we believe disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.

7.4 Business Transfers

If Dispatchify is involved in a merger, acquisition, sale of assets, financing, bankruptcy, insolvency, receivership, or dissolution, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information by posting a notice on the Platform or sending an email to the address associated with your account.

7.5 No Sale of Personal Information

We do not sell your personal information to third parties for their direct marketing purposes. The sharing of opportunity information with Providers who unlock opportunities is part of our core service and is not considered a sale. The sharing of hashed identifiers with advertising platforms for targeted advertising purposes may be considered "sharing" under certain state privacy laws; you may opt out of this as described in Section 6.5.

8. Aggregated and De-Identified Data

We may aggregate, anonymize, or de-identify personal information so that it can no longer reasonably be used to identify you. We may use and disclose such aggregated or de-identified information for any purpose, including:

  • Market research and industry analysis
  • Platform analytics and performance metrics
  • Business intelligence and trend reporting
  • Academic research and publications
  • Improving our services and developing new features
  • Creating and training machine learning models

Aggregated and de-identified data is not subject to the restrictions of this Privacy Policy because it does not identify you.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

  • Opportunity data: Retained for 30 days after an opportunity expires or is fully claimed
  • Provider account data: Retained for 30 days after account closure
  • Transaction records: Retained as required for tax and legal compliance (typically 7 years)
  • Analytics data: Retained in aggregated or anonymized form indefinitely

After the applicable retention period, we will securely delete or anonymize your information.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
  • Opt-out of targeted advertising: You may opt out of targeted advertising as described in Section 6.5.
  • Opt-out of promotional communications: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

To exercise these rights, please contact us at info@dispatchify.io. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: While we do not sell personal information in the traditional sense, the sharing of hashed identifiers for targeted advertising may constitute "sharing" under California law. You may opt out by contacting us or following the instructions in Section 6.5.
  • Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond what is necessary to provide our services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email us at info@dispatchify.io with "California Privacy Request" in the subject line. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

13. Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have additional rights, including:

  • Right to access, correct, and delete personal data
  • Right to obtain a copy of personal data in a portable format
  • Right to opt out of targeted advertising, sale of personal data, and profiling
  • Right to appeal our decision regarding a privacy request

To exercise any applicable rights or to appeal a decision, please contact us at info@dispatchify.io. We will respond within the timeframe required by applicable law.

14. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at info@dispatchify.io.

15. Geographic Limitations

The Platform is intended for use only within the United States. We do not knowingly collect personal information from individuals outside the United States. If you access the Platform from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We make no representations that the Platform is appropriate or available for use outside the United States.

16. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by sending an email to the address associated with your account. We will also update the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Platform after such notification constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Dispatchify Technologies LLC

19360 Rinaldi #403

Porter Ranch, CA 91326-1607

Email: info@dispatchify.io

Last updated: January 28, 2026